Informational Resources

Genentech Access Solutions™ provides informational resources and services that may be of assistance to you if one of our medicines has been prescribed for you but you are having an issue with access to this medicine.

If you cannot find the information you are looking for on the Genentech Access Solutions websites, please call us at (866) 4 ACCESS / (866) 422-2377 between the hours of 6 a.m. and 5 p.m. PST Monday through Friday. When you call Genentech Access Solutions, you will connect with one of our experts, whose sole job is to make sure that you get the coverage or reimbursement help you need.

We know it's important to have the right information at your fingertips. With this in mind, we've compiled lists of additional resources you may find useful, including:

  • A Medicare/Medicaid Search function that helps you to find out about coverage in your state
  • Links to other websites that offer information relevant to product access and reimbursement issues
  • Glossaries of common terms associated with health insurance coverage, access and reimbursement