Herceptin Access Solutions: What We Do
We would like to welcome you to the Herceptin® Access Solutions website. We are committed to connecting your patients to their medicine, regardless of their ability to pay. We can help you resolve benefits and coverage issues, as well as find co-pay assistance for underinsured patients. We also have programs to provide free medicine for your uninsured patients. At Herceptin Access Solutions, we provide you with individualized services to meet your patients' specific needs.
Below are some ways Herceptin Access Solutions can help you and your patients with access and reimbursement.
Coverage and Reimbursement
Each year, we help tens of thousands of patients with coverage and reimbursement issues. We have Specialists available who can help your patients connect to the Herceptin® (trastuzumab) they need. We can also help you find the right solutions to the coverage and reimbursement issues you might have:
- Conducting a benefits investigation
- Coding and billing questions you might have
- Assisting with a prior authorization for Herceptin when this is required by a health plan
- Helping with the appeals process when coverage is denied
Patient Assistance
We know the impact on your patients with financial concerns can be significant. Herceptin Access Solutions can help. We have several options to help the patient who is uninsured or who has been denied coverage by an insurer. We can also help patients who need help with their co-pays.
- For information about our co-pay assistance options, click here
- For information about how we can help your uninsured patients, click here
Informational Resources
Herceptin Access Solutions provides several services and important information online to help you and your patients on Herceptin. These include the following:
- How to refer patients to Herceptin Access Solutions
- Questions and answers about Herceptin Access Solutions
- Roles and responsibilities
- Forms and documents
- Product spoilage and replacement help
- Medicare/Medicaid search tool
- Resource links
- Glossary
Process Flow
The flow chart seen here gives you an overview of how Herceptin Access Solutions can work for you.

Herceptin (trastuzumab) Indications and Important Safety Information
Who is Herceptin for?
Herceptin is approved for the adjuvant treatment of HER2-overexpressing, node-positive or node-negative (ER/PR-negative or with one high-risk feature)* breast cancer. Herceptin can be used several different ways:
- As part of a treatment regimen including doxorubicin, cyclophosphamide, and either paclitaxel or docetaxel
- With docetaxel and carboplatin
- As a single agent following multi-modality anthracycline-based therapy
Herceptin in combination with paclitaxel is approved for the first-line treatment of HER2-overexpressing metastatic breast cancer. Herceptin as a single agent is approved for treatment of HER2-overexpressing breast cancer in patients who have received one or more chemotherapy regimens for metastatic disease.
*High-risk is defined as ER/PR positive with one of the following features: tumor size >2 cm, age <35 years, or tumor grade 2 or 3.
What important safety information should I know about Herceptin?
Herceptin treatment can result in heart problems, including those without symptoms (reduced heart function) and those with symptoms (congestive heart failure). The risk and seriousness of these heart problems were highest in people who received both Herceptin and a certain type of chemotherapy (anthracycline). Your doctor will stop or strongly consider stopping Herceptin if you have a significant drop in your heart function.
You should be monitored for decreased heart function before your first dose of Herceptin, and frequently during the time you are receiving Herceptin and after your last dose of Herceptin. If you must permanently or temporarily stop Herceptin due to heart problems, you should be monitored more frequently. In one study with Herceptin and certain types of chemotherapy, an inadequate blood supply to the heart occurred.
Some patients have had serious infusion reactions and lung problems; fatal infusion reactions have been reported. In most cases, these reactions occurred during or within 24 hours of receiving Herceptin. Your Herceptin infusion should be temporarily stopped if you have shortness of breath or very low blood pressure. Your doctor will monitor you until these symptoms go away. If you have a severe allergic reaction, swelling, lung problems, inflammation of the lung, or severe shortness of breath, your doctor may need to completely stop your Herceptin treatment.
Worsening of low white blood cell counts associated with chemotherapy has also occurred.
Herceptin can cause low amniotic fluid levels and harm to the fetus when taken by a pregnant woman.
The most common side effects associated with Herceptin were fever, nausea, vomiting, infusion reactions, diarrhea, infections, increased cough, headache, fatigue, shortness of breath, rash, low white and red blood cells, and muscle pain.
Because everyone is different, it is not possible to predict what side effects any one person will have. If you have questions or concerns about side effects, talk to your doctor.
Please see the Herceptin full Prescribing Information including Boxed WARNINGS and additional important safety information.
Herceptin® is a registered trademark and the Access Solutions logo and the Access Solutions Treatment made possible logo are trademarks of Genentech USA, Inc.


